Privacy Policy

Effective Date: 27 October 2025

1. Overview

This Privacy Policy explains how 10xAgent collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect:

  • Account info: name, email, phone, business name.
  • Customer data: messages and interactions handled by 10xAgent.
  • Usage data: device, browser, and integration activity.
  • Billing info: securely processed via trusted payment providers (we don’t store card data).

3. How We Use Your Data

We use your information to:

  • Provide and improve the 10xAgent service.
  • Train our AI systems (using anonymised data).
  • Communicate with you for support and updates.
  • Meet legal and regulatory requirements.

We do not sell your data or use it for third-party advertising.

4. Storage and Security

Data is hosted on secure servers (AWS) located in Australia or regions meeting GDPR-equivalent standards.
We use encryption, access controls, and auditing to protect data against loss, misuse, or unauthorised access.

5. Sharing and Disclosure

We may share data with:

  • Trusted service providers (e.g., AWS, Twilio, payment processors) bound by confidentiality.
  • Regulators or law enforcement when legally required.

We do not share data with third parties for marketing purposes.

6. Data Retention and Deletion

We retain data only as long as necessary to provide the service or meet legal obligations.
You may request data deletion by contacting privacy@10xagent.com.au.
Deleted data may remain in encrypted backups for a short period before permanent removal.

7. Your Rights

You may:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate data.
  • Request deletion of your data.
  • Withdraw consent for marketing communications.

Email privacy@10xagent.com.au for all privacy requests.

8. Cookies and Analytics

We use cookies for functionality and analytics.
You can disable cookies in your browser, but some features may not function properly.

9. International Data Transfers

If your integrations involve overseas systems, data may be securely transferred outside Australia under strict confidentiality and protection measures.

10. Policy Updates

We may update this Privacy Policy from time to time.
The latest version will always be available at 10xagent.com.au/privacy.

11. Contact Us

Email: hi@10xagent.com.au
Address: Hivemind Labs Pty Ltd, PO Box 6393, South Yarra 3141 VIC